Key Quality and Safety Measures

One GRMC strategic focus is to create a culture that emphasizes constantly improving quality, safety, and service excellence in a measurable way, serving as a model for hospitals nationwide.

GRMC’s board of directors and administration have set a priority to advance major quality and patient safety initiatives and improved communication programs, including participation in or adherence to:

• GRMC Patient Satisfaction Report
• Patient Safety Tips
• Condition H
• TeamSTEPPS
• Institute for Healthcare Improvement’s 5 Million Lives Campaign
• Hospital Quality Alliance
• Rapid Response teams

GRMC also will continue its commitment to Compassion in Action, a customer service program to create and embrace a service excellence journey to build patient loyalty, foster teamwork, and celebrate the joy of caring.